Human Capital Management
SKM also introduced a competency framework in 2022. In 2023, we started rolling out the new competency framework and talent development blueprint, leveraging the competency framework to develop a series of competency training courses for SKM managers. We hope to effectively strengthen the necessary competency training required for employees in the workplace.
SKM Employee Training Hours by Gender and Position
In 2023, full-time employees at SKM received a total of 34,121 training hours; managerial employees received a total of 15,145 hours of training and other employees received a total of 18,976 hours of training.
2023 SKM Employee Training Hours by Gender and Position
| Male | Female | Total hours | Hours per person | |
|---|---|---|---|---|
| Management | 6,547.9 | 8,597.5 | 15,145.4 | 20.25 |
| Others | 6,068.3 | 12,907.6 | 18,975.9 | 13.10 |
| Total Hours | 12,616.2 | 21,505.1 | 34,121.3 | 15.54 |
SKM HQ and department stores also provide a variety of training on service quality, cloud and self-service POS machines, food hygiene and safety, occupational safety and health, and annual anniversary sales to our counter staff.
Training Provided by HQ and Department Store in 2023
| Topic | Subject | Number of Trainees | Cumulative training hours |
|---|---|---|---|
| Onboarding Training | Counter staff | 365 | 1,671.0 |
| New Counter Staff Training | Counter staff | 1,506 | 4,638.0 |
| In-service Training: Scheduling | Counter staff, security, and cleaning staff | 6,478 | 88,619.5 |
| Service Quality | Counter staff, security, and cleaning staff | 3,165 | 3,494.5 |
| Food Hygiene and Safety | Counter staff | 2,514 | 6,603.0 |
| Occupational Safety and Health | Counter staff, security, and cleaning staff | 273 | 364.5 |
| Sexual Harassment Prevention | Counter staff, security, and cleaning staff | 1,519 | 1,011.3 |
| Total | 15,820 | 106,401.8 |
Three-Year Competency Program
To ensure our employees are able to adapt more effectively to changing market landscapes and fierce competition, SKM officially kick-started the Three-Year Competency Program in November 2022. The program is a re-evaluation and optimization of the core competencies required by employees of all levels (including managerial positions), given the organization's future development goals. It defines the "critical DNA" exclusive to SKM's core talents and introduces a competency framework that clearly outlines career development goals and pathways for employees at SKM.
The Three-Year Competency Program can be separated into three stages:
Roll out competency framework
Complete competency framework roll-out and hold open sessions to senior executives and functional managers above the assistant manager level to explain the competency framework by May 29, 2023
Establish talent pipeline
First assemble the Talent Development Committee, then regularly review talent pipelines for critical positions within the committee. Employees listed in talent pipelines will be asked to compile and carry out a Personal Growth Plan, which will be regularly reviewed and updated every six months to ensure we have a robust talent pipeline for all critical positions that continues to stay up to date.
Personal Growth Plan
The Personal Growth Plan will be rolled out to all company employees to ensure employee growth is tied to corporate growth, linking competency development in employees with company strategies
Received the 2023 Happy Workplace Special Award 2023
Shin Kong Mitsukoshi participated in the "Happy Enterprises 2023" competition and won the "Happy Enterprise General Life Service Gold Award". Shin Kong Mitsukoshi has always introduced unique products and services in response to fashion trends, and has also been actively innovating digital experiences. The results of digital transformation in department stores in Taiwan, including skm app selection, skm eats, skm online and customer system service. The four innovative digital channels successfully integrate online and offline to provide consumers with a seamless and high-quality shopping experience.
